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Playstation 4 System Details

Q: How much does the PS4 system cost? When does it come out?
A: The PS4 system will retail for USD $399.99 (MSRP) in the United States and CAD $399.99 (MSRP) in Canada when it debuts on November 15th, 2013 in North America. PlayStation Camera and additional DUALSHOCK 4 wireless controllers will retail for $59.99 (MSRP) each.

Q: When does PS4 come out in different countries and regions?
A: North America: November 15th, 2013 (Canada and the United States)
Europe: November 29th, 2013. (Australia, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Russia , Spain, Sweden, Switzerland, the United Kingdom)
Latin America: November 29th, 2013 (Argentina, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Mexico, Panama, Peru)
Japan: February 22nd, 2014
Asia regions: The middle of December 2013
Other regions: TBA

Q: What comes in the PS4 box at launch?
A: Youll get a PS4 system with a 500GB hard drive, a DUALSHOCK 4 wireless controller, a micro-USB cable for charging the DUALSHOCK 4 controller, a Mono-headset for voice chat, a power cable (1.5m), and an HDMI cable (2.0m).

Q: What input/output ports and connectivity features does PS4 support?
A: HDMI OUT, DIGITAL OUT (OPTICAL AUDIO), Ethernet, two USB 3.0 ports, and an auxiliary connector reserved for PlayStation Camera. PS4 also features integrated 802.11 b/g/n Wi-Fi for wireless internet connectivity and Bluetooth 2.1 for DUALSHOCK 4 wireless controller connectivity.

Q: Does PS4 require an external power brick?
A: PS4 is designed with an internal power supply, so it does not have an external power brick.

Q: Will users be able to replace PS4s stock 500GB hard drive? What hard drive sizes are supported?
A: PS4 owners will be able to replace PS4s standard hard drive. PS4s hard drive is used to store downloaded game and video content, game save files, gameplay movies and images, and more.

Q: What type of hard drive does PS4 use?
A: PS4 is equipped with a 5400 RPM SATA II hard drive. Users can choose to install a new hard drive so long as it complies with these standards, is no thicker than 9.5mm, and is larger than 160GB.

Q: Will users be able to connect an external hard drive to expand storage on PS4?
A: No, this feature is not supported on PS4.

Playstation Contact Numbers

North America
Sony Computer Entertainment America
Phone: 800-345-7669 (800-345-SONY)
M-SAT 6:00 a.m. 8:00 p.m. PST
Sunday 7:00 a.m. 6:30 p.m
Online contact form

PlayStation Customer Service
Phone: 1300 365 911 (cost of a local call)
Hours: Mon to Fri 08:00 20:00, Sat 10:00 18:00 AEST
PO BOX 2033
Hornsby Northgate
NSW 1635
Email: [email protected]

Hong Kong
Online contact form: English form, Chinese Traditional, Chinese Simplified

株式会社ソニー・コンピュータエンタテインメント インフォメーションセンター
TEL 0570-000-929(PHS、一部のIP電話の場合 03-3475-7444) 受付時間 10:00~18:00
Sony Computer Information Center
TEL 0570-000-929 (PHS, in some cases IP phone 03-3475-7444) Hours 10:00 to 18:00

Cyber customer service (사이버 고객센터) / support

New Zealand
PlayStation Support Centre
Phone: 09 415 2447
Hours: Mon to Fri 09.00 17.00
Unit A, 5-7 Paul Matthews Road
Email: [email protected]

Online contact form

No Playstation-specific support?
Sony Thai contact form (ติดต่อเรา): English, Thai ไทย

Online contact form (你可以用下面的聯絡表單留訊息給我們。): Chinese Traditional

United Kingdom
08447 36 05 951 (previously it was 08705 99 88 77)
Consumer Services
Sony Computer Entertainment UK
PO BOX 2047
London W1A 5HY
[email protected]

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